This policy explains what Family Time Moving collects, why, who sees it, and how long we keep it. It covers the quote form, the office phone, the CRM where Carol and Tyler log every job, and the cookies on this website. If anything below is unclear, call (888) 278-9005 and Dale will walk it through with you.
What we collect
| When | What | Why |
|---|---|---|
| Quote form | Name, phone, email, addresses, target date, notes | To call you back with a written figure |
| Phone call | Name, callback number, inventory notes | To estimate and schedule the job |
| Move-day paperwork | Signed contract, payment method | To bill and run the job |
| Website cookies | Analytics ID, page-view path | To see which pages help customers book |
Who sees it
Only Family Time Moving staff: Dale Hutchins, Carol Hutchins, Tyler Hutchins, Cole Whitfield, Megan Hutchins. Plus the payment processor (card numbers we never store ourselves; the processor is PCI compliant). We do not sell, rent, or share your information with third-party marketers.
- Internal: office and crew, on a need-to-know basis
- Payment processor: for card transactions only
- State or federal authority: only if legally compelled
- Never: data brokers, lead resellers, marketing lists
How long we keep it
Quote requests that never become jobs: 12 months, then deleted. Active customer records: kept for the duration of the relationship and 7 years after the last job (standard Kansas records retention). Storage customer records: kept while you have items in our building, plus 7 years.
Your rights
You can ask us what we have, ask us to correct it, or ask us to delete it (subject to the 7-year retention for completed jobs). Call (888) 278-9005 or email through the contact page. We answer inside 30 days.
Cookies and analytics
This site uses a basic analytics cookie to count page views and bounce rate. No advertising pixels, no retargeting. Block it in your browser if you prefer; the site works fine without it.
Updates to this policy
If we change anything material, the change goes here and the date below shifts. Questions go to Dale through the contact page. Return to Family Time Moving or read the Terms of Service.